Anymaster for stores — enhance customer service experience

Tried to order online. First of all, the website is so laggy it causes pain to use it. Though the biggest problem is their delivery time. Currently they say it's 10-17 working days, but funny thing is they can't even deliver stuff in the time range that they promised. Customer support is a joke. Questions like "when wil I have my order" are answered with phrases like "wait until Friday", then "wait until Friday afternoon", then they just don't pick up phone anymore. It has to do with the fact that they outsource delivery to another company, but it seems like they have no control or information over it, or they just don't care. Honestly, it's better to order from IKEA, at least you'r not going to have to wait for an eternity to get your order. No discount is worth this much hassle. Never going to shop here again

The service provided by this store has been extremely disappointing. Their employees have shown a lack of professionalism. Despite placing an order and being promised a call back, we waited for two months without receiving any communication. We even visited the store three times, and each visit was met with excuses about system issues. The return process for defective items involved long queues. We strongly advise against making any purchases from this establishment.